Terms & Conditions

By using our website and/or purchasing from Pearl House Collection, you agree to these Terms & Conditions. If you do not agree, please do not use the site.

Use of Our Website

You agree to use this website for lawful purposes only and not to:

• Violate any laws or regulations

• Attempt to gain unauthorized access to the site or systems

• Interfere with the site’s functionality or security

Products & Information

We make every effort to display product descriptions, ingredient highlights, and photos accurately, however:

• Product color/appearance may vary based on lighting and screen settings

• Product availability may change without notice

• We reserve the right to correct errors (including pricing, descriptions, or availability)

Skin Sensitivity / Allergy Notice

Pearl House Collection products are made for sensitive skin, but everyone’s skin is different. Patch test first and discontinue use if irritation occurs.

Pearl House Collection does not provide medical advice. Any statements on this website have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. If you are under medical care, pregnant, nursing, or have known allergies, consult a licensed healthcare provider before use.

Orders, Payments, and Pricing

• Prices are listed in USD unless stated otherwise.

• You authorize us to charge your payment method for your order total, including tax and shipping.

• We may refuse or cancel any order in cases of suspected fraud, pricing errors, inventory issues, or misuse of promotions

Shipping & Delivery

We ship only within the United States.

Processing time: 3–5 business days, excluding weekends/holidays.

Delivery times are estimates and may vary due to carrier delays.

Pearl House Collection is not responsible for delays outside of our control once the package is with the carrier.

Returns, Exchanges & Refunds

Because skincare/body care products are personal items, we generally do not accept returns on opened/used products for hygiene and safety reasons.

If your order arrives damaged or incorrect, contact us within 2 days of delivery at pearlhousecollection@gmail.com with:

• Your order number

• Photos of the item(s) and packaging

We will work with you on a replacement or refund where appropriate.

Promotions and Discount Codes

Discounts and promo codes:

• Cannot be combined unless stated

• May have expiration dates or limits

• Are subject to cancellation if misused

Intellectual Property

All content on this site (logos, product names, photos, graphics, text) is owned by Pearl House Collection or used with permission. You may not copy, reproduce, or use our content without written consent.

User Content (Reviews, Comments, Photos)

If you submit reviews, comments, or photos, you grant Pearl House Collection a non-exclusive, royalty-free license to use that content for marketing and website display. You confirm you own or have rights to what you submit.

Limitation of Liability

To the fullest extent allowed by law, Pearl House Collection is not liable for indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability is limited to the amount you paid for the product(s) in question.

Indemnification

You agree to indemnify and hold Pearl House Collection harmless from claims, damages, or expenses arising from your misuse of the site or violation of these Terms.

Governing Law

These Terms are governed by the laws of Tennessee without regard to conflict of law principles.

Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with a new effective date.

Privacy Policy

Information We Collect

Information you provide

Name, Shipping address, Billing address

• Email and phone number

• Payment details (processed by our payment provider — we do not store full card numbers)

• Order notes or customer support messages

• Reviews, photos, or other content you submit

Information collected automatically

• Device and browser data

• IP address

• Pages viewed, time on site, clicks

• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Send order confirmations and shipping updates

• Provide customer support

• Improve our website and product experience

• Prevent fraud and protect security

• Send marketing emails/texts (only if you opt in; you can opt out anytime)

Sharing Your Information

We share information only as needed with trusted vendors such as:

• Payment processors (to process payments)

• Shipping carriers (to deliver orders)

• Ecommerce platform providers (to run our storefront)

• Email/SMS providers (for communications you opt into)

• Analytics tools (to understand site performance)

We may also share information if required by law or to protect our rights.

Cookies & Tracking

We use cookies and similar technologies to:

• Remember preferences

• Enable cart/checkout functionality

• Measure site performance and marketing effectiveness

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

Email & SMS Marketing

If you sign up for emails or texts, we may send promotions, product updates, and brand news.

• Email: Use the unsubscribe link in any email.

• SMS: Reply STOP to unsubscribe (if applicable).

Data Retention

We keep order and account information as long as needed for business, legal, and tax purposes.

Security

We take reasonable steps to protect your information, but no method of transmission or storage is 100% secure.

Your Rights

Depending on where you live, you may have rights to:

• Access or request a copy of your personal data

• Request corrections

• Request deletion (subject to legal obligations)

• Opt out of marketing

To make a request, email pearlhousecollection@gmail.com].

Children’s Privacy

Our site is not intended for children under 13 (or under 16 in certain regions). We do not knowingly collect data from children.

Third-Party Links

Our site may include links to third-party sites (social media, etc.). We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date.

Contact Us

Questions about this Privacy Policy or Terms of Conditions

Email: pearlhousecollection@gmail.com